FAQ

Creating your SportZino Casino account is quick and straightforward. Simply visit our homepage and click the "Sign Up" button. You'll need to provide basic information including your name, email address, date of birth, and phone number. Make sure you're at least 18 years old and located in one of our eligible states.After completing the initial registration, you'll immediately receive 20,000 Gold Coins and 1 Sweep Coin to start playing right away. To maximize your welcome bonus, complete the verification steps including email confirmation, phone verification, and connecting your social media accounts. Each step unlocks additional Gold Coins and Sweep Coins, potentially earning you up to 200,000 Gold Coins and 9 Sweep Coins total.The entire process typically takes less than five minutes, and you can start enjoying our games immediately after registration. Remember to keep your login credentials secure and only create one account per person, as multiple accounts are prohibited under our terms of service.

Gold Coins (GC) are our virtual currency used for entertainment gaming. You can use Gold Coins to play all our casino games and sportsbook picks, but they have no cash value and cannot be redeemed for real money. Think of Gold Coins as your fun money for enjoying the full SportZino experience without any financial risk.Sweep Coins (SC) are our premium virtual currency that can be redeemed for real cash prizes. When you win with Sweep Coins, those winnings can be converted to actual money and withdrawn to your bank account or card. You need a minimum of 50 Sweep Coins to request a redemption, which equals $50 in real money.You can earn both currencies through various methods including daily login bonuses, promotional offers, mail-in requests for Sweep Coins, and by purchasing Gold Coin packages that include bonus Sweep Coins. All Sweep Coins must meet a 2x playthrough requirement before they can be redeemed, meaning you need to wager them twice in games before cashing out.

New players at SportZino Casino receive an impressive welcome package that starts the moment you register. Your initial sign-up grants you 20,000 Gold Coins and 1 Sweep Coin instantly, with no purchase required. This gives you immediate access to try our games and experience the platform.The welcome bonus grows significantly as you complete verification steps. Confirming your email address, verifying your phone number, connecting social media accounts, and enabling notifications each unlock additional rewards. When fully completed, new players can receive up to 200,000 Gold Coins and 9 Sweep Coins total.Additionally, first-time purchasers receive a 30% bonus on their initial Gold Coin package purchase. For example, if you buy the $9.99 package that normally includes 200,000 Gold Coins, you'll receive 260,000 Gold Coins instead. This first purchase bonus provides excellent value for players who want to extend their gaming sessions and increase their winning potential right from the start.

SportZino Casino operates on a no-code-required basis for all our promotions, making it easier for players to claim bonuses without remembering complicated codes. Your welcome bonus of up to 200,000 Gold Coins and 9 Sweep Coins is automatically applied as you complete each verification step during registration.Daily login bonuses of 20,000 Gold Coins and 1 Sweep Coin are also automatically available each day when you log into your account. Simply visit the promotions section or your account dashboard to claim your daily reward with just one click.For players who prefer alternative methods, we offer a mail-in option to receive 5 Sweep Coins per request. This requires sending a handwritten request to our headquarters following specific guidelines outlined in our terms of service. This traditional method ensures all players have access to free Sweep Coins regardless of their digital preferences or purchase history, maintaining our commitment to no-purchase-necessary gaming.

SportZino Casino operates as a social casino, which means the traditional deposit and withdrawal process works differently than real money casinos. Instead of deposits, you purchase Gold Coin packages that often include bonus Sweep Coins. We accept major payment methods including Visa, MasterCard, Discover, ACH transfers, and Trustly for these purchases.Package prices start as low as $0.99 and range up to larger bundles for extended play. All transactions are processed securely using industry-standard encryption, and your payment information is never stored on our servers.For redemptions, you can cash out Sweep Coin winnings once you have a minimum of 50 Sweep Coins (worth $50). Redemptions are processed via bank transfer, Visa, MasterCard, or Discover, typically within 1-2 business days. There are no maximum cashout limits, so larger winnings are processed just as efficiently. Remember that all Sweep Coins must complete the 2x playthrough requirement before becoming eligible for redemption.

Wagering requirements at SportZino Casino are straightforward and player-friendly. All Sweep Coins, whether earned through bonuses or won during gameplay, must be played through 2x before they can be redeemed for cash. This means if you have 10 Sweep Coins, you need to place $20 worth of bets using those coins before they become eligible for withdrawal.The good news is that all our games contribute 100% toward meeting these requirements. Whether you prefer slots, table games, live dealer games, or sportsbook picks, every wager counts fully toward your playthrough. This gives you complete freedom to play your favorite games without worrying about different contribution rates.Wagering requirements only apply to Sweep Coins, not Gold Coins. Gold Coins are purely for entertainment and don't have any playthrough conditions since they can't be redeemed for real money. You can track your progress toward meeting wagering requirements in your account dashboard, which updates in real-time as you play.

SportZino Casino is fully optimized for mobile play across all popular devices and operating systems. Our responsive web platform works seamlessly on iOS and Android smartphones and tablets, providing the same high-quality gaming experience whether you're playing on your phone, tablet, or desktop computer.You don't need to download a separate app – simply visit our website through your mobile browser and log in to your account. The mobile interface automatically adjusts to your screen size, ensuring easy navigation, smooth gameplay, and access to all features including account management, promotions, and customer support.All games in our library are mobile-compatible, from slots and table games to live dealer options and sportsbook picks. The mobile experience includes the same security features, payment processing capabilities, and bonus systems as the desktop version. Your account syncs across all devices, so you can start playing on your computer and continue seamlessly on your mobile device.

SportZino Casino features an extensive game library powered by top-tier software providers known for quality and innovation. Our slots collection includes titles from Pragmatic Play, Playson, Relax Gaming, Habanero, and Evoplay, offering everything from classic fruit machines to modern video slots with exciting bonus features and progressive jackpots.Table game enthusiasts can enjoy various versions of blackjack, roulette, baccarat, and poker from providers like 1X2gaming, Booming Games, and Platipus Gaming. Our live dealer section brings the authentic casino atmosphere directly to your screen with real dealers and real-time gameplay.Beyond traditional casino games, SportZino offers a comprehensive sportsbook experience covering major leagues including NBA, NFL, MLB, and NHL. You can place picks on individual games, create same-game parlays, and take advantage of our 30% playslip boost promotion. Our diverse game portfolio from providers like Mascot Gaming, RubyPlay, Spade Gaming, and Spinmatic ensures there's always something new and exciting to try, whether you prefer high-volatility slots or strategic table games.

SportZino Casino operates as a legal social casino platform available in 45+ US states, adhering to all applicable regulations for social gaming. We are excluded from Idaho, Michigan, Nevada, and Washington, and our services are void where prohibited by local laws. Our legal status as a social casino means we operate under different regulations than traditional real-money casinos.Social casinos like SportZino are regulated at the state level, and we maintain compliance with all jurisdictions where we operate. Our platform uses certified random number generators to ensure fair gameplay, and we undergo regular auditing processes to maintain the integrity of our games and systems.We take responsible gaming seriously and provide tools to help players maintain healthy gaming habits. Our customer support team is trained to assist with any concerns, and we maintain strict policies against underage gaming, requiring all players to be at least 18 years old. Our commitment to operating legally and ethically ensures a safe, secure environment for all players.

Account verification at SportZino Casino is designed to be simple while ensuring security and compliance. The initial verification steps are actually part of your welcome bonus, rewarding you with additional Gold Coins and Sweep Coins as you complete each stage.The process begins with email verification, where you'll receive a confirmation link after registration. Next, you'll verify your phone number through a text message code. You can also connect your social media accounts and enable push notifications, with each step unlocking additional bonus rewards.For Sweep Coin redemptions, additional identity verification may be required. This typically involves providing a government-issued ID and proof of address to confirm your identity and location. This Know Your Customer (KYC) process is standard in the gaming industry and helps protect both you and the platform from fraud. Our support team is available to guide you through any verification questions, and most players complete the entire process within minutes.

Most technical issues at SportZino Casino can be resolved quickly with simple troubleshooting steps. If games aren't loading properly, try refreshing your browser, clearing your cache and cookies, or switching to an incognito/private browsing window. For mobile users, ensure you have a stable internet connection and try closing other apps that might be using bandwidth.If you're experiencing login problems, verify that you're entering the correct username and password. Use the "Forgot Password" feature if needed, and check your email for reset instructions. Browser compatibility issues can often be resolved by updating to the latest version of Chrome, Firefox, Safari, or Edge.For persistent technical problems, our customer support team is available through live chat and email at support@sportzinocasinos.com. When contacting support, provide details about your device, browser, the specific issue you're experiencing, and any error messages you've received. Our technical team can often resolve issues remotely or provide specific solutions based on your setup. Most technical problems are resolved within minutes of contacting our support team.

SportZino Casino offers multiple ways to get help when you need it. Our live chat feature is available directly on the website and provides real-time assistance for most questions and issues. Live chat is typically the fastest way to get help, with response times usually under a few minutes during business hours.For more detailed inquiries or issues that require documentation, you can email our support team at support@sportzinocasinos.com. Email support is ideal for account-specific questions, technical issues that require screenshots, or complex bonus inquiries. Our email team typically responds within 24 hours, often much sooner.Our customer support representatives are knowledgeable about all aspects of the platform, from account management and bonus questions to technical troubleshooting and game explanations. Whether you're a new player needing guidance on getting started or an experienced player with specific questions about redemptions, our support team is equipped to provide helpful, accurate assistance. We pride ourselves on friendly, professional service that resolves issues quickly and efficiently.